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Refund Policy

Travmark Travel & Tours > Refund Policy

Travmak works hard to deliver a smooth booking experience across Umrah packages, international tours, visa assistance, air ticketing, and B2B travel services. Because most bookings involve airlines, hotels, embassies, and other third-party suppliers, refund outcomes are ultimately governed by their individual rules. This policy explains how Travmak handles refund requests and what you can expect at each stage.

1. General Refund Terms

  • Refund requests must be submitted through an official channel email, WhatsApp, or phone so we can track and process them properly.
  • A refund is only issued once the relevant airline, hotel, embassy, or supplier approves it on their end.
  • Travmak’s own service charges, consultancy fees, and processing fees are non-refundable under all circumstances.
  • Refund amounts and timelines vary by supplier and cannot be guaranteed in advance.

2. Air Ticket Refunds

  • Refund eligibility depends entirely on the fare rules set by the airline at the time of booking.
  • Certain discounted or promotional fares are strictly non-refundable.
  • Where a refund is approved, the airline determines the refundable amount, applicable deductions, and processing time.
  • Standard airline cancellation penalties apply and are deducted before any refund is released.

3. Umrah & International Tour Package Refunds

  • Refunds for Umrah and tour packages depend on the policies of the airlines, hotels, and ground transport partners involved in that itinerary.
  • If any part of the package has already been used or activated such as a hotel check-in or a transfer service refund eligibility is reduced or voided.
  • Group booking deposits are generally non-refundable, as they secure fixed allocations with our partners in advance.
  • Peak season and Ramadan/Hajj period bookings may carry stricter, supplier-imposed non-refundable terms.

4. Visa Service Refunds

  • Visa processing fees are non-refundable, including in cases where the visa application is rejected by the embassy or immigration authority.
  • Embassy fees, biometric appointment fees, and courier charges are non-refundable once submitted.
  • Travmak’s consultancy and documentation-handling fee is also non-refundable, regardless of the visa outcome.

5. B2B Partner Refunds

  • Refunds on bookings made through Travmak’s B2B or reseller channel are governed by the specific partnership agreement in place, in addition to the supplier terms above.
  • Partner agencies are responsible for communicating our refund terms accurately to their own end customers.
  • Any disputes on B2B bookings should be raised directly with the assigned Travmak account manager for faster resolution.

6. Non-Refundable Charges

The following are always excluded from any refund, regardless of the outcome of the underlying booking:

  • Consultancy and advisory charges
  • Booking and processing fees
  • File preparation and documentation fees
  • Bank transfer and currency conversion charges
  • Third-party payment gateway fees

7. Refund Processing Time

  • Airline refunds typically take 15–45 working days, depending on the carrier.
  • Hotel and tour refunds typically take 7–30 working days.
  • International and cross-border refunds may take longer due to banking and currency processes.

Travmak cannot release a refund to you until the corresponding supplier has released the funds to us.

8. Force Majeure

Travmak does not guarantee refunds for cancellations caused by events beyond our control, including:

  • Natural disasters and severe weather
  • Pandemics or public health emergencies
  • Strikes, protests, or civil unrest
  • War or government-imposed travel bans
  • Airline or airport technical disruptions

In such cases, our team will assist with rebooking or supplier-side claims wherever possible, but compensation cannot be guaranteed.

9. When a Refund May Be Declined

A refund request may be declined if:

  • Inaccurate or incomplete information was provided at the time of booking
  • Required documents were not submitted within the given deadline
  • The traveler violated airline, hotel, or visa conditions
  • The traveler failed to show up on the scheduled travel date

10. How to Request a Refund

To initiate a refund request, contact Travmak’s support team:

Email: travmarktravelpvtltd@gmail.com
Phone/WhatsApp: +92 336 2150137

Our team will confirm receipt of your request and update you once the relevant supplier responds.