Privacy Policy
Travmak values your trust. This Privacy Policy explains what personal information we collect, why we collect it, how it’s used, and the choices you have whenever you visit our website or use our Umrah packages, international tours, visa assistance, air ticketing, or B2B travel services.
1. Information We Collect
Identity & Contact Details
- Full name, email address, and phone number
- Country and city of residence
- Passport and identity document details, collected only when required for booking, ticketing, or visa processing
Booking & Travel Details
- Flight preferences and travel dates
- Visa application documents
- Hotel and accommodation preferences
- Group or family travel information
- For B2B partners: company name, business registration details, and reseller account information
Payment Information
- Billing name and address
- Transaction and invoice records
We do not store complete card numbers on our servers. All payments are processed through secure, PCI-compliant third-party payment gateways.
Technical Data
- IP address and approximate location
- Browser type and device information
- Cookies and website usage data
2. How We Use Your Information
Travmak uses the information collected to:
- Process and confirm bookings for tours, Umrah packages, flights, and visas
- Communicate booking confirmations, itinerary updates, and support responses
- Facilitate B2B partnership operations, invoicing, and reseller support
- Improve website performance and personalize your browsing experience
- Send promotional offers, but only where you have opted in
- Meet legal, immigration, and regulatory reporting obligations
3. How We Share Your Information
Travmak does not sell personal information to any third party.
Limited information is shared only where necessary to deliver your booking, with:
- Airlines and air ticketing partners
- Hotels and accommodation providers
- Visa processing centers and immigration authorities
- Ground transport operators
- Secure payment gateway providers
- B2B partner agencies, where a booking is made through a reseller arrangement
Each of these parties handles your data solely to fulfill the relevant part of your travel booking.
4. Data Security
Travmak applies reasonable technical and organizational safeguards to protect your information against unauthorized access, misuse, alteration, or loss. While we take data protection seriously, no online platform can guarantee absolute security, so information is shared with us at your own risk.